Returns and refunds

Return and refund policy

Thank you for shopping with us. We are very proud of the quality of our products and services, and your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, please follow our return and refund policy set out below.

Return policy

• Time frame: You have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must be unused, in the same condition in which you received it and in its original packaging.
• Return process: To start a return, please contact us at service@modula24.com with your order number, details of the product you would like to return and the reason for the return. We will give you instructions on how and where to send your parcel. Items sent back to us without a return having been requested first will not be accepted.
• Proof of purchase: You must include a receipt or proof of purchase with your return.

Refund policy

• Inspection of the return: Once we have received your returned item, we will inspect it and let you know that we have received it. We will immediately inform you whether your refund has been approved or rejected based on the condition of the returned item.
• Approved refunds: If your return is approved, your refund will be processed and a credit will automatically be applied to your original payment method within a certain number of days.
• Late or missing refunds: If you have not received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and still have not received your refund, please contact us at service@modula24.com.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@modula24.com and we will guide you through the exchange process.

Shipping costs

• We pay the shipping costs for returning your item.
• Depending on where you live, the time it takes for your exchanged product to reach you may vary.

Contact us

If you have any questions about how to return your item to us, contact us at:

Modula24
Playing Field Road
Mong Kok
Kowloon
Hong Kong

Opening hours:
Monday - Friday: 8:00-18:00

Email: service@modula24.com